Careers

Account Manager

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For the past 23 years, we’ve been doing work that matters. We’re a digital agency that leverages technology to extend the influence of our mission-driven clients. Every day, our team of more than 100 digital strategists, architects, designers, and creators help leading nonprofit organizations and government agencies across the country make an impact. But this team still needs you! This is your opportunity to join the company helping those doing good in the world – do more, reach more, and achieve more. 

We’re looking for a top-notch Account Manager to join our team in Seattle. As an Account Manager at Forum One, you’ll focus on managing customer relationships across a large portfolio of clients. Many of these clients have been our partners for years, and as we grow we want to continue to cultivate these long-lasting relationships and foster new ones. You’ll draw upon your expertise in consulting, digital communications, user experience, and/or technology to serve as our clients’ trusted advisor. 

What kind of clients may you be working for? We currently support Peace Corps, The Center for Health and Gender Equity (CHANGE), USAID, Center for Strategic and International Studies, NMAAHC, Fairfax County Public Schools,  EPA and more! 

Our team needs an experienced professional who can successfully lead and manage multiple projects to help us help our clients. In this client-facing role you’ll be the senior strategic advisor on your projects, a trusted voice, and collaborator for both your own project team and the client. You’ll collaborate across disciplines to ensure project success and client satisfaction. Our team is made up of highly motivated individuals who love to help agencies reach their full digital potential, and we're looking for someone with a similar mindset who is proactive, believes in our company’s mission, and brings a commitment to success.

 

What you’ll do:

  • Serve as a senior strategic adviser overseeing a portfolio of active projects and client accounts, ensuring high-quality work, exceptional client satisfaction, and strong financial performance.
  • Advising clients around digital communications and related technologies, such as user experience, social marketing, mobile, data visualization, and website development.
  • Conduct regular account reviews (quarterly business reviews) to highlight key results, conduct metric analysis, and recommend process/procedure changes to better address client needs.
  • Cultivate new leads, convert leads into qualified opportunities, and identify up-sell opportunities within existing accounts.

 

What you bring to the table:

  • Bachelor’s Degree.
  • 2-3 years of experience in account management or growing accounts.
  • Experienced in project management, client relationship development, stakeholder alignment, and high client satisfaction.
  • Experience with organizations that work with issues of importance. In particular, experience with groups who work in Forum One’s target sectors is relevant: Education Policy, Environmental Policy, Global Health, Health Care and Health Policy, and International Development.

Why you’ll love it here:

  • Competitive Salary & Employee Ownership Plan
  • 401(k) match, Commuter benefits & flexible spending accounts  
  • 15 Vacation days, in addition to Sick Leave & Floating Holidays
  • Flexible work hours
  • Paid parental leave
  • Company-provided laptops
  • Professional development opportunities
  • Tuition reimbursement
  • Snacks, healthy ones and not so healthy ones

 

What we value:

  • Passionate Practitioners – We care about the people who work for us, who we work with, and what we create. 
  • Joyful Collaborators – We’re enthusiastic, approachable, creative, pleasant, and reliable. 
  • Continuous Learners – We must always be expanding, refining, and improving our craft, value, and impact — as individuals and as a team.  
  • Inquisitive Problem Solvers – We bring a relentless curiosity and commitment to finding the best paths forward. 
  • Proactive Partners – We have a bias for action, tackling problems head-on, creating big ideas, and we’re hungry for progress. 
  • Trusted Allies – We do the right thing. For our clients, and for each other. 

 

Forum One provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability or genetics.

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