Social Media Specialist


For the past 24 years, we’ve been doing work that matters. We’re a digital agency that leverages technology to extend the influence of our mission-driven clients. Every day, our team of more than 100 digital strategists, architects, designers, and creators help leading nonprofit organizations and government agencies across the country make an impact. But this team still needs you! This is your opportunity to join the company helping those doing good in the world – do more, reach more, and achieve more. 


We’re looking for an experienced Social Media Specialist to support one of our federal clients. This is a 1099 contract position. As a Social Media Specialist at Forum One you’ll help develop, write, and implement the social media efforts of our client in a timely and efficient manner while adhering to best practices. You’ll create content that is engaging and informative and think of ways to reach, and address the needs of, specific audiences. 


As the ideal candidate, you’ll be capable of working with a variety of client stakeholders, whether it’s in a collaborative role or as the social media expert providing guidance. You’re proactive and tackle challenges head on, always looking for solutions and ways to improve processes. You have experience working across an organization’s entire social media presence, from  brainstorming new campaigns to the day-to-day community management.   Our company is made up of highly motivated individuals who love to help agencies reach their full digital potential, and we're looking for someone with a similar mindset who can consistently deliver, believes in our company’s mission, and exercises sound judgment.


What you’ll do:

  • Work closely with the rest of the editorial team and the client to optimize deliverables to adhere to strategy, monitoring social media content, performance, and quality. 
  • Review and maintain social media metadata and assets such as alt tags, selected taxonomy, and hyperlinks to ensure content aligns with requirements and site structure.
  •  Write and edit content under tight deadlines to meet objectives of individual projects and campaigns with a focus on customer engagement best practices, content marketing practices, grammar and style guidelines, and user experience theories. 
  • Oversee community management – review all incoming social media posts daily, categorize posts, flag urgent issues, manage the posting of social media responses, and produce reports and recommendations.
  • Assist the team lead(s) as designated to produce and edit content under tight deadlines to align to defined strategy, tactics, and goals. Produce, or work with others to produce, content variations across mediums and channels to ensure variations of content work best for their selected channel or audience. 
  • Distill complex financial concepts into engaging and plain language deliverables. Collaborate with colleagues to create media assets with the goal of improving content performance and digestion. 
  • Follow and enforce voice / style / brand guidelines to create or edit content following defined themes, audiences, messages, and topics.


What you bring to the table:

  • Bachelor’s Degree
  • 2-3 years working in large organizations or government agencies in staging and content operations.
  • Proficiency with positioning social media and email content for a variety of target audiences and platforms. 
  • Successful social media and email campaign coordination.
  • Understanding of email and social media best practices, including differing best practices between Facebook, Twitter, YouTube and Instagram. 
  • Using/enforcing agency tone and voice in drafting content for social channels and ensuring or reviewing proposed social media posts.
  • Experience in managing social content and an editorial calendar as it relates to social media activities.
  • Understanding of social response strategies and ability to monitor social channels for emergent issues or topical conversation spikes.
  • Experience working with email management systems and social media publishing software.


What would be nice: 

  • Experience with Sprinklr
  • Experience with content management systems


What we value:

  • We’re passionate about our work – our clients’ missions matter, and we apply our passion in support of clients who are addressing the most critical global issues.
  • We’re great partners – we’re collaborative, approachable, creative, inclusive, and reliable.
  • We’re continuous learners – we are always expanding, refining, and improving our craft, value, and impact—as individuals and as a team.
  • We’re inquisitive problem solvers – we’re dedicated to finding the right solution, which requires actively engaging varied perspectives, and approaching our work with flexibility, humility,  and open minds.
  • We get things done – we are thoughtful and thorough, but we don’t waste time or hesitate to tackle problems head on.
  • We do the right thing – we make decisions for Forum One and our clients with the highest integrity, respect, fairness, and honesty. 


Forum One provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability or genetics.