Resources

Webinar

Prioritizing an Inclusive Customer Experience in Government

Customer Experience (CX) encompasses all the interactions a person has with an organization. Since government is often a sole-source service provider—e.g., there’s only one place to get a passport or pay taxes or apply f…

May 24, 2022
Webinar

Why Automation is Essential to Your Digital Strategy

Automation has been around for many years, but it’s often one of those Catch 22 scenarios where it saves time in the long run by not creating one-off content and outreach, but requires an initial investment of time and f…

April 26, 2022
Webinar

Experiences That Inspire Your Audiences to Engage

Mission-driven organizations have diverse sets of audiences. From volunteers to donors, from scholars to social media users, the shared goal of reaching all of these audiences is paramount. But, many organizations are st…

March 24, 2022
Webinar

Drive Impact with a Digital Program

Your large nonprofit or government agency is a complex business, with complex operations that aim to make progress on some of the hardest domestic and global challenges we face—from health, to education, sustainability,…

January 27, 2022
Webinar

Measuring Impact: A Winning Recipe for Mission-driven Work

“Measuring impact” is something we hear frequently as a priority, but it often gets passed over for more urgent tasks. Why? Because impact is a tough nut to crack. Impact means getting comfortable with measuring complex…

September 30, 2021
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