Building Products You Can Trust in a Probabilistic World

For decades, software development relied on a simple promise: determinism. You wrote the rules, and for every specific user input, you got a predictable output. If something broke, you found the bug and fixed it. Reliability was essentially a byproduct of control. AI has changed that. We’ve moved… Read More

How Is AI Changing Digital Information Management for Government Agencies?

Artificial intelligence is transforming content strategy across every sector — and government is no exception. But the conversation in the public sector often gets stuck in two unproductive places. It’s either focused too narrowly on AI as a drafting tool (“can it write our press releases?”) or caught up… Read More

Smart Strategies for Migrating Complex Government Content

Many government organization content migration starts the same way: someone draws a box labeled “old system” and another labeled “new system” and draws an arrow between them. The arrow is where the plan ends. In practice, moving content for a government agency managing thousands of pages of regulatory… Read More

508, ADA, WCAG: How to Test for Accessibility Standards on Government Websites

April 2026 is no longer a distant deadline. For government agencies serving populations of 50,000 or more, the DOJ’s final rule under ADA Title II, requiring WCAG 2.1 Level AA compliance for all web content and mobile apps, takes effect this month. For smaller jurisdictions, April 2027 is coming… Read More

Convergence Is Coming for the Government. Are Agencies Ready?

Each year, NYU professor Amy Webb’s report on emerging technology is among the most anticipated sessions at South by Southwest. This year’s session started with a eulogy, an original song, and a marching band from the University of Texas. What died? The trend report.  In its place, Webb… Read More

Convergence Is Reshaping Philanthropy and Nonprofits

Each year, NYU professor Amy Webb’s report on emerging technology is among the most anticipated sessions at South by Southwest. This year’s session started with a funeral, literally. A eulogy, an original song, and a marching band from the University of Texas. What died? The trend report.  In… Read More

From Legacy Systems to Modern Digital Experiences: How Agencies Can Modernize Without Disrupting Service

Government agencies are at a crossroads. People expect digital services that work the way their bank’s app works. Many agencies are still running on systems built decades ago, maintained by a shrinking pool of staff who remember how they were built. When those people retire, institutional knowledge walks out… Read More

How Is AI Changing Digital Information Management for Government Agencies?

Artificial intelligence is transforming content strategy across every sector — and government is no exception. But the conversation in the public sector often gets stuck in two unproductive places. It’s either focused too narrowly on AI as a drafting tool (“can it write our press releases?”) or caught up… Read More

Five Principles to Modernize Federal Websites for the Next Decade

As the American public continues to rely on federal websites as their primary source of government information and services, these digital properties must evolve to meet the demands of the future.  Initiatives like the National Design Studio (NDStudio) are paving the way for a… Read More

How the Wait State is Vanishing from Digital Experiences

In an ideal digital world, waiting wouldn’t exist. You would request a piece of information or perform an action, and it would instantly appear on your screen. Unfortunately, we’re bound by network latency, database crunching, and the laws of physics. And so, waiting is an inevitable part of… Read More