Category Archive: Uncategorized

Finding True ROI in Digital Strategies

We know budgeting for digital projects can be difficult. Sticker shock is real, and your leadership may struggle to see that a website redesign or other digital initiative is worth the investment. But understanding the true components and possibilities of a digital initiative can reveal efficiencies that save time and… Read More

Strengthening the Employee Experience (EX) through Customer Experience (CX)

The past three years have taught us that positive employee experience (EX) is a strategic area for organizations to drive value, contributing to employee engagement and growth, increased productivity, and ultimately increased revenues for businesses. While its importance is widely recognized, a disconnect between aspiration and actuality remains. This can… Read More

Mike Shoag Recognized as 2023 Engage FedGov Honoree

We are so proud to share that Mike Shoag, Forum One’s Vice President of Government Services, is a 2023 Engage FedGov Honoree! As part of the 2023 Engage FedGov leadership awards, Mike Shoag has been recognized, alongside an impressive list of peers, as an exceptional leader… Read More

Using Service Design to Map Your Digital Ecosystem

Two of our most used service design activities are ecosystem mapping and service blueprinting. These tools employ collaborative methods that engage both end-users and the organizations serving them. Ecosystem mapping is a visual representation of all the components of an ecosystem, physical or digital, while service blueprinting creates a visual… Read More

The Phases of Service Design

As we finish our three-blog series, we hope you have a better understanding of what service design is and why it’s important for the social sector. Now let’s take some time to dive into how it gets done. There are 4 key phases for service design: Align, Research,… Read More

How to Apply Service Design to the Social Sector

Service design principles can be applied to the social sector to craft audience experiences that create positive change in the world. Understanding and translating what service design is and how to apply service design to the social sector is a highly valuable activity for getting target audiences to engage… Read More

What is Service Design?

Service design focuses on mapping each touchpoint an individual has with a service provider in order to improve their experience and create a positive relationship between the two. Think back to a recent time you’ve taken a flight. A general timeline of moments involved in this experience includes:… Read More

Vote for Our Webby Awards Nomination!

The 27th Annual Webby Awards nominations are out, and Forum One design has made the list! We are excited to share the news that Forum One’s design of the Pacific Science Center website has been nominated for the best site in the Science category of the… Read More

Using Art and Motion to Expand a Powerful Brand

Forum One’s recent design work with the Smithsonian National Museum of African American History and Culture  (NMAAHC) Simmons Talks series was a dream come true: an opportunity to put passion behind a design that I believe in and honor the work of others who inspire me. Read More

Staff Spotlight: Lourdes Sanders, Chief Financial Officer

Our talented staff is the backbone of all our work at Forum One. With diverse backgrounds, experiences, and specializations, they share a curiosity and passion for the mission-driven work we embrace every day. Meet Lourdes Sanders, Forum One’s Chief Financial Officer. Lourdes directs our financial strategy to support our… Read More

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