How to Realign Your Digital Strategy

A digital strategy is a clear vision for the future of your organization’s digital ecosystem and a plan to get there. In a rapidly changing world, it’s crucial for organizations to focus on a digital strategy that is rooted in organizational goals, audience needs, and the impact you are hoping… Read More

How Government Can Adapt to the Current State of Twitter

As a government entity, you may have joined Twitter years ago, using it to provide valuable customer experiences to your constituents and communities. But what if Twitter is no longer a reliable way to interact with your “customers”?  Since Elon Musk took over Twitter in 2022, the company has been… Read More

Government Websites Moving to Drupal 10

As Drupal 9 heads towards its end-of-life on January 5th, 2024, now is the time to start preparing to move your government website to Drupal 10. Whether taking a big step from Drupal 7 to 10 or an easier switch from Drupal 9 to 10, a number of agencies are… Read More

Forum One Takes Home 11 Vega Awards

We’re glad to share some exciting news! Forum One has been nominated for 11 Vega Awards in 8 different categories!  The Vega Awards highlight the vital role that digital pioneers play in the always-changing digital landscape. They are presented by the International Awards Associate, and judged by a… Read More

Welcoming Our New VP of Design, Jasmine Patel!

I am thrilled to introduce Jasmine Patel, who has joined the Forum One leadership team as our Vice President of Design. With a deep background in the arts and a passion for work that impacts the world, Jasmine brings in-house and agency experience to her role. Most recently Director of… Read More

Forum One Wins 11 Communicator Awards in 2023

We’re happy to say that Forum One has won 11 Communicator Awards in 7 different categories for the second year in a row! The Communicator Awards honor excellence in innovation and creative work in marketing and communications. Organized by the Academy of Interactive & Visual Arts (AIVA), this… Read More

Finding True ROI in Digital Strategies

We know budgeting for digital projects can be difficult. Sticker shock is real, and your leadership may struggle to see that a website redesign or other digital initiative is worth the investment. But understanding the true components and possibilities of a digital initiative can reveal efficiencies that save time and… Read More

Strengthening the Employee Experience (EX) through Customer Experience (CX)

The past three years have taught us that positive employee experience (EX) is a strategic area for organizations to drive value, contributing to employee engagement and growth, increased productivity, and ultimately increased revenues for businesses. While its importance is widely recognized, a disconnect between aspiration and actuality remains. This can… Read More

Mike Shoag Recognized as 2023 Engage FedGov Honoree

We are so proud to share that Mike Shoag, Forum One’s Vice President of Government Services, is a 2023 Engage FedGov Honoree! As part of the 2023 Engage FedGov leadership awards, Mike Shoag has been recognized, alongside an impressive list of peers, as an exceptional leader… Read More

Using Service Design to Map Your Digital Ecosystem

Two of our most used service design activities are ecosystem mapping and service blueprinting. These tools employ collaborative methods that engage both end-users and the organizations serving them. Ecosystem mapping is a visual representation of all the components of an ecosystem, physical or digital, while service blueprinting creates a visual… Read More